Refund policy

Boutique Items (Coloring Books, Stickers, Building Blocks and More)

All boutique products are made to order or fulfilled by third-party print partners. As such:

• All sales are final. We do not offer refunds or exchanges for change of mind or buyer error.
  
  
• If your item arrives damaged, defective, or incorrect, please inspect it upon delivery and contact us immediately. Include your order number and clear photos of the issue so we can evaluate and make it right. 
  
  
• If a return is approved, the item must be unused, in its original packaging, and in the same condition that you received it.
  
  
• Returns sent back without prior approval will not be accepted.

Once your return is received and inspected, we’ll notify you of the outcome. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund. 

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at quietacts@mmbyjil.com.

Services & Repairs 

Due to the nature of equipment servicing:

• Service fees are non-refundable once work has commenced.
  
  
• If you believe a repair or service was not performed to professional standards, please contact us within 5 business days of completion. We will review your concerns and determine next steps on a case-by-case basis.
  
  
• All disputes must be submitted in writing.

Need Help?

We’re here to support you. For questions or concerns, please reach out to us at quietacts@mmbyjil.com or use the contact page on our website.