Shipping policy
Boutique Orders
Fulfillment and Processing
All items in the MM by JIL Boutique are made to order. Most print items, including the Moments of Care coloring books, are fulfilled by a professional third-party print partner. Please allow time for both production and shipping.
Typical production time is 3 to 5 business days.
Shipping time will vary depending on your location and the shipping method selected at checkout.
Shipping Rates
Shipping costs are calculated at checkout based on your destination and selected shipping speed. These rates are determined by our fulfillment partner.
Delivery Estimates
Delivery timelines are estimates and may be affected by factors such as holidays, global supply chain disruptions, and carrier delays. We appreciate your patience during periods of high demand or limited availability.
Where We Ship
We ship to most countries. If your country is not available at checkout, please reach out to us at quietacts@mmbyjil.com. We are happy to explore available options with you.
Order Issues or Lost Packages
If your order has not arrived within 15 business days of the estimated delivery date, contact us so we can assist you in resolving the issue. Please note that once an item has shipped, delivery timelines are subject to the carrier's process and updates.
Services Division
Shipping of Replacement Parts
Some repairs require specific components that must be ordered from third-party vendors or manufacturers. While we maintain a stock of commonly used parts, others may need to be sourced to ensure proper function and alignment with industry standards. The shipping timelines of these parts are outside of our control and may vary depending on vendor location, availability, and carrier performance.
Service Commitment
We monitor all incoming parts closely and provide updates when shipping delays impact the completion of your repair. If you have a critical need or specific deadline, please let us know in advance. We are committed to transparency and will work with you to explore possible solutions, including expedited service where feasible.
If you have any questions about our shipping policies or need assistance with an order or repair, please contact us at quietacts@mmbyjil.com.